Joule & AI Agents
Is our data safe when using Joule and AI in SAP Ariba?
Short answer
Joule works within SAP's security and role model, so users only see data their roles allow. SAP publishes AI ethics and data-processing commitments for SAP Business AI; review these, and your contract terms, with your security team before enabling AI features.
What protects your data
- Role-based access: Joule respects existing authorisations, so it cannot show users data they could not otherwise see.
- SAP Business AI commitments: SAP publishes how customer data is handled by its AI services – check the current terms for your contract.
- Governance: you decide which AI features are switched on and for which users.
What to check before go-live
- Review roles and permissions – AI will expose any over-broad access faster.
- Confirm data residency and data-processing terms with SAP.
- Agree internal rules for reviewing AI outputs before acting on them.